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Notice of Temporary Service Interruption
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Due to the year-end and New Year holidays in Japan, as well as the extended holidays of our logistics partners,
we will suspend shipping operations during the following period: -
Shipping Suspension Period：
December 27, 2025 (Sat) – January 4, 2026 (Sun) - Final Shipping Acceptance for 2025 & Shipping Schedule After New Year
Orders paid before 10:00 AM on December 25 (Thu): Shipped on December 26, 2025 (Fri)
Orders paid after 10:00 AM on December 25 (Thu): Shipped from January 5, 2026 (Mon) onward
* The final shipping acceptance for 2025 is 10:00 AM on December 25 (Thu).
- Other Non-Business Day
January 1, 2026 (Thu): Customer service, inquiry responses, and payment-link services will be unavailable. - * Purchases can still be made as usual during the above period.
Domestic shipping within Japan and EMS international shipping will continue as normal. - We apologize for any inconvenience this may cause and appreciate your kind understanding and support.
From order to Receiving
Place order
Select your items and add them to the cart.
Enter your shipping information and proceed to the next step.
Review your order details and click “Place Order”.
※ Your order is registered in our system at this stage.
※ Stock is not yet allocated until payment is completed.
Payment & Stock Allocation
2-A: Immediate Payment
Pay right after the confirmation screen using your payment method.
2-B: Email Link
We will send a secure payment link to your email within 2-3 days. Please complete the payment promptly.
Order Preparation & Shipping
Once payment is confirmed, we will pick, pack, and prepare your items for international shipping.
Tracking Number
You will receive an email with a tracking number once your package leaves our warehouse.
Delivery
Your order will be delivered to the shipping address provided.
Please track your package to ensure smooth delivery.
Product Information & Conditions
Stock Availability & Restocking
・Inventory is shared between our physical store in OSAKA and multiple online shops, so availability may change depending on timing.
・Please note that we do not have plans to restock items that are currently sold out.
Authenticity of Products
・All products sold on our website are genuine.
・They are sourced through official Japanese authorized distributors.
Ordering Products Not Listed on the Website
We do not accept special orders for products that are not listed on our website.
Restocking and Pre-Orders for Sold-Out Items
・In most cases, sold-out items will not be restocked, and we do not accept reservations.
Item Holding or Reservation
・We do not offer item holding or reservation services.
Size and Color Changes for Jacket & Pants Sets
・Jacket and pants sets are sold only as shown on the website.
・Size or color combinations cannot be changed.
Do I need to wax my skis before skiing?
・You can ski without waxing, but applying wax is recommended for better performance.
・Skis without wax may feel harder to turn and slower, especially for beginners.
・For beginners especially, regular waxing helps improve control and overall skiing comfort.
※ Wax products cannot be shipped internationally due to customs regulations.
※ Wax products are available for domestic shipments within Japan only.
Binding Mounting & Adjustment
・When skis and bindings are purchased as a set, we will mount and adjust the bindings before shipping.
・Please enter your boot brand, sole length(in both cm and mm), skill level, and body weight in the order comments.
※ If only the boot sole length is provided, the binding center position may vary depending on the boot manufacturer. As a result, the boot center and ski center may not align perfectly.
・Mounting and adjustment are performed in accordance with ISO 11088 standards.
※ If bindings are mounted or adjusted by the customer, we cannot provide warranty coverage,
even if the product is still within the warranty period.
Condition of Skis at the Time of Delivery
＜For Overseas Manufacturers＞
・Skis from overseas manufacturers are delivered in factory condition and are generally not waxed.
・Skis are transported to Japan by sea freight, during which high temperature and humidity conditions may occur.
As a result, the ski base may not be perfectly flat, or small rust spots may appear on the edges.
※ Small scratches, uneven finishes, or minor stains may also be found on the top sheet or bindings.
※ If the manufacturer does not consider these conditions to be defects,
we are unable to accept exchanges or replacements.
※ Some athlete-model skis from brands such as ATOMIC and SALOMON may have handwritten numbers on the tail section. ※ These numbers indicate the ski’s flex rating (e.g., 33/25 01 or 40/33 05). ※ These flex numbers are used by athletes to select skis at the manufacturer level. ※ Flex selection is not available in Japan, and customers cannot request specific flex values.
＜For Domestic Manufacturers＞
・Skis from OGASAKA are delivered with first tuning already completed by the manufacturer.
About Payment
Payment Methods
・Payment options include PayPal, VISA, MasterCard, American Express, WeChat Pay, Alipay, and UnionPay.
Payment Process Overview
・There are two ways to complete payment on this website.
2-A: Immediate Payment
・Complete payment directly on the payment screen after confirming your order.
2-B: Payment via Email Link
・After your order is confirmed, we will send a secure payment link by email within 2–3 days.
Please complete the payment promptly after receiving the email.
※ Stock is allocated only after payment is completed, regardless of the payment method.
Payment Confirmation & Stock Availability
・Inventory availability is confirmed after payment is completed.
※ Even after placing an order, items may still be out of stock until payment is confirmed.
Payment Issues
・Due to privacy and security reasons, we are unable to view or verify customers’ payment details.
・If you encounter any payment errors or issues, please contact your credit card company or payment provider directly.
Shipping Methods & Delivery Information
Available Shipping Methods
・For international shipments, we offer delivery via DHL, EMS, and SF Express.
・For domestic shipments within Japan, we use Yamato Transport.
Shipping Schedule
・Orders are shipped from TANABE SPORTS every Monday and Thursday.
・Delivery times may vary depending on the destination and shipping method.
Shipping Fees
・Shipping fees vary depending on the delivery company and destination.
・Please refer to each carrier for detailed fee information.
(DHL / EMS / SF Express / Yamato).
※ For international shipments, customs duties or import taxes may apply.
Please contact the customs authorities in your country for details.
※ For DHL shipments, additional charges such as remote area fees and a 27% fuel surcharge may apply if the destination is classified as a remote area by DHL.
※ For skis longer than 145 cm, we will contact you separately with additional shipping details.
Domestic Shipping Fees (Japan)
・For domestic shipments within Japan, shipping is free for orders totaling 5,000 JPY or more.
For orders under 5,000 JPY, shipping fees will apply based on Yamato Transport’s rate table.
※ Shipping fees may vary depending on the size and weight of the package.
Tracking Information
・Once your package has been shipped, we will send you an email with a tracking number.
Delivery Delays
・Delivery may be delayed due to weather conditions or other unforeseen circumstances.
Shipping to Accommodations in Japan
・Orders for delivery to hotels or accommodations in Japan can be placed from one week prior to your arrival date.
※ Orders placed more than one week in advance will be automatically canceled.
Required Information:
To ensure accurate delivery, please provide the following information:
・Accommodation name
・Accommodation phone number
・Reservation number
・Name of the person who made the reservation
・Check-in and check-out dates
※ This information is required to avoid misdelivery, especially in cases where the accommodation has multiple buildings or departments.
Shipping to Airports in Japan
Shipping to domestic airports is subject to specific delivery rules and date restrictions.
Flight information will be required, and we may contact you for confirmation.
※ We recommend shipping to your hotel or accommodation instead of an airport whenever possible.
Holiday Delivery Schedule
Delivery services in Japan may be suspended or delayed during national holidays and long vacation periods.
Major holiday periods include:
New Year Holiday: late December – early January
Golden Week: late April – early May
Obon Holiday: mid-August
※ Dates vary each year. Please check the latest Japanese holiday calendar.
※ Local holidays at the delivery destination (such as Lunar New Year) may also cause delays.
Please contact the local delivery company for details.
About Returns, Exchanges or Cancellations
No Returns, Exchanges & Cancellations
・Returns, exchanges, or cancellations are not accepted once items have been shipped.
・Please make sure to check the size chart carefully before placing your order.
About Sizing
Product Size Information
・All size measurements shown on TANABE SPORTS are based on Japanese sizing standards.
・Sizes may differ from those used in other countries.
・Please be sure to review the size chart carefully before placing an order or making a payment.
・Customers are responsible for selecting the correct size based on the size chart.
※ We are unable to respond to inquiries regarding sizing.
About Tax
Customs Duties & Import Taxes
・International shipments may be subject to customs duties, import taxes, or other charges.
These fees are the customer’s responsibility and are not included in our prices.
※ We are unable to estimate or advise on customs duties.
※ Please contact the customs authorities in your delivery country for more information.
※ If required customs duties or related payments are not completed, the shipment may be automatically returned to our store.
※ Please make sure to respond promptly to any inquiries or requests from customs authorities or the delivery company to avoid delays or return of the package.
※ Please note that additional costs may be incurred, including shipping fees and return shipping fees, in the event of delivery failure or automatic return.
Contact
Should you have any questions, please feel free to contact us via social media account for smoother communication.
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ID: ski.proshop.japan
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ID: tanabe-ski-japan