Help


From order to Receiving

  • Order/Payment

  • Order comfirmation

  • Delivery

  • Done!

About Payment

  • Kindly proceed with payment using the provided URL in the email.
    The email will be sent within approximately 2 business days from the time of your order.
  • There are PayPal、VISA、MASTER、AMEX、WechatPay、Alipay、UnionPay for payment option.
  • We will arrange for item pickup after your payment is completed.
  • Please note that there is a possibility that items may be out of stock even after your purchase.
  • If you encounter any issues with payment, we kindly request that you first contact your credit card company.

About Delivery

  • DHL
  • EMS
  • SF Express
  • Yamato Express
  • For international shipments, we offer delivery options through DHL, EMS, and SF Express.
    For domestic shipments within Japan, we use Yamato Express.
  • Regarding shipping fees, please refer to the respective delivery companies for detailed information.
    ( DHL / EMS / SF Express / Yamato )
  • For DHL shipments, please note that additional charges such as remote area fees and a 27% fuel surcharge may apply to areas classified as remote by DHL.
  • For deliveries of skis exceeding 170cm, we will contact you directly to provide further information.
    Please allow some time for us to provide an estimated shipping fee.
  • Once the package is delivered, we will send you an email with a tracking number for your reference.
  • Please be aware that there may be delays or extended delivery times due to weather conditions.
  • For international shipments, please note that there may be additional duty costs.
    We recommend contacting the customs authorities in your country for more information.
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About Exchanges, Returns or Cancel

  • We do not accept any returns or exchange once we ship your items.
  • Please check the SIZE CHART beforehand.

Sizing

  • Please note that all size measurements on Tanabesports are in Asian sizes.
    We kindly ask you to review the SIZE CHART before placing an order or making a payment.
  • Please understand that we do not respond to inquiries regarding sizes.

About Tax

  • Please be aware that customs duties may apply.
  • For inquiries regarding customs duties, we kindly ask you to directly contact the customs authorities in your delivery country.

Contact

Should you have any questions, please feel free to contact us via social media account for smoother communication.

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